Terms and Conditions - Professional Airport Shuttle Transfer Service in Sutherland
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Terms and Conditions

Effective Date: 1 January 2024 (Updated 13 August 2025)

By booking with Shire Private Airport Services (SPAS), you agree to the following Terms and Conditions and authorise SPAS to charge your nominated credit card in full for all charges related to your reservation.

  1. Pricing & Additional Charges
  • Prices are quoted based on the information you provide at the time of booking.
  • The final cost of the journey may vary if there are:
    • Extra tolls or incidental charges
    • Variations to the journey (e.g. change of pick-up/drop-off points)
    • Additional or oversized luggage not declared at booking
    • Waiting time beyond the complimentary allowance
  • You will be notified of any additional charges.
  1. Liability
  • SPAS and its drivers are not liable for:
    • Death or injury to passengers
    • Loss or damage to luggage or goods
    • Delays, missed flights, or any consequential losses
  • SPAS is not responsible for incorrect or incomplete information provided by customers.
  1. Amendments
  • Changes to bookings are subject to availability.
  • Additional charges may apply depending on the amendment.
  1. Consumption in Vehicles
  • No food or beverages are permitted inside vehicles (except bottled water).
  • Smoking is strictly prohibited.
  1. Payment
  • Payment can be made via credit card (2.5% merchant fee applies) or EFT (details provided on invoice).
  • Full payment must be made prior to travel unless otherwise agreed.
  1. Lost Property
  • SPAS is not responsible for lost or misplaced items.
  • Items found in vehicles can be collected from our office or delivered at the customer’s expense.
  1. Luggage
  • Standard allowance: 1 check-in bag + 1 carry-on bag per passenger.
  • Oversized items (e.g. golf clubs, prams, surfboards) must be declared at the time of booking.
  • If extra or oversized luggage has not been declared, SPAS may:
    • Charge for a larger vehicle (if available), or
    • Decline to carry the excess luggage.
  1. Multiple Pick-ups/Drop-offs
  • Additional charges apply for extra stops not included in the original booking.
  1. Waiting Time

Complimentary waiting time:

  • 15 minutes from homes/hotels
  • 30 minutes from Domestic Airport (after flight lands)
  • 60 minutes from International Airport (after flight lands)

After this, waiting is charged at $1.40 per minute.

  1. Public Holidays & After-Hours
  • A 25% surcharge applies on public holidays.
  • An after-hours surcharge applies for pick-ups or drop-offs between 7pm–6am.
  1. Child Seats
  • Child seats are available on request and must be specified at the time of booking.
  • Customers must advise whether they require a booster, forward-facing, or rear-facing seat.
  1. Cancellations & No-Shows
  • More than 24 hours before pick-up: No charge
  • 12–24 hours before pick-up: 50% of fare
  • Less than 12 hours before pick-up: 100% of fare
  • No-show: 100% of fare
  1. Safety & Conduct
  • SPAS reserves the right to refuse service if a passenger is disruptive, intoxicated, or poses a safety risk.
  • Passengers must always wear seatbelts.
  1. Force Majeure
  • SPAS is not liable for delays or cancellations due to events beyond our control (e.g. traffic accidents, extreme weather, natural disasters).
  1. Marketing Consent
  • From time to time, we may request to take photos for marketing purposes. By consenting, you grant SPAS permission to use these images online and in promotional material.